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Your Customer Experience is Crucial Today

Ensuring teams are focussed for the day ahead!

Plan to win, with TodayCX 

Focusing on customer experience (CX) is the single most important investment a retail brand can make in today’s competitive climate. Turn in-store customer experience into your biggest competitive advantage, by empowering your teams with TodayCX.

TodayCX revolutionizes retail employee coaching and communications to make it simple, fast, and effective. TodayCX teams are more consistent, more confident, and more capable of providing the standout experiences that keep customers coming back.

Customer experience starts with your team.

Plan to win, with the cutting-edge solution, for innovative retailers.

 

Service is as important as product

The modern customer has more choice than ever before. Products and prices are easily compared on-line. The key point of difference that will set your business above the rest is service.

Concise, consistent coaching adds to your service levels.

TodayCX is designed purely to enhance this service.

Stores are now experience centres

The world has changed. Customers are more demanding. Budgets are more constrained. Retail stores need to adapt. Savvy retailers have recognized that the customer experience is the new focus.

Empower your team to deliver standout customer experiences.

TodayCX gives your team confidence for the day ahead.

Stores are now experience centres

The world has changed. Customers are more demanding. Budgets are more constrained. Retail stores need to adapt. Savvy retailers have recognized that the customer experience is the new focus.

Empower your team to deliver standout customer experiences.

TodayCX gives your team confidence for the day ahead.

Product knowledge drives sales

Specialty retail is a service business. Customers need to know the features and benefits of products and how these assist their needs. Confidence on the floor regarding your products is a key to success.

It is critical that staff know about current products and promotions

TodayCX provides easy to access product coaching.

Store standards are not negotiable

Your stores represent your brand. Apart from helpful, friendly staff it is critical that stores are clean, safe and merchandised well. Staff need to be guided when and how key issues should be addressed.

Management need to know store presentation is per plan.

TodayCX manages team priorities and ensures these are actioned.

Store standards are not negotiable

Your stores represent your brand. Apart from helpful, friendly staff it is critical that stores are clean, safe and merchandised well. Staff need to be guided when and how key issues should be addressed.

Management need to know store presentation is per plan.

TodayCX manages team priorities and ensures these are actioned.

Specialty retail can be noisy.

Retail teams often complain of too many messages from too many messengers. This is complicated with long trading hours and the change of team members across shifts.

Communications must be focused by location and skill.

TodayCX enhances communications and compliance.

Culture is a key to success

Retail is a people business. Retailers must nurture and enhance the team experience. Apart from significant savings this is one of the best drivers of a great customer experience.

Creating a safe fun place to work has a staggering ROI in retail.

TodayCX assists to create and maintain a great team culture.

Culture is a key to success

Retail is a people business. Retailers must nurture and enhance the team experience. Apart from significant savings this is one of the best drivers of a great customer experience.

Creating a safe fun place to work has a staggering ROI in retail.

TodayCX assists to create and maintain a great team culture.

My clients cannot believe how well TodayCX focuses their team’s energy

Roger Simpson

Principal, The Retail Solution

One location for all operations communication and control …..

  • Coaching
  • Content Links
  • VM Control
  • KPI’s
  • Onboarding
  • Short Courses
  • Communications
  • Audits
  • Quiz’s
  • Memos
  • Insights
  • Certification
  • Compliance
  • Product briefs
  • Recognition
  • Service Training
  • Feesback
  • Huddles
  • Surveys
  • Q&A
  • Dashboards
  • To Do
  • Mentors
  • Upskilling

….. rapidly deployed via pre-configured templates

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Focused teams

  • Aligned
  • Engaged
  • Safe